Legal

Privacy Policy

This policy explains how ESSAM.ai and JMRY Ventures collect, use, and protect information when you visit this website, request a demo, or use the ESSAM platform.

Last updated: May 6, 2026

Information We Collect

  • Contact and account details such as name, work email, company, role, and communication preferences.
  • Process content you submit to ESSAM, including workflow descriptions, SOPs, policy drafts, process maps, attachments, comments, and generated outputs.
  • Usage and device information such as pages visited, feature interactions, browser type, IP address, approximate location, timestamps, and diagnostic logs.
  • Commercial and support information related to demos, procurement, subscriptions, billing, onboarding, customer success, and support requests.

How We Use Information

  • To provide, secure, maintain, and improve the ESSAM platform and related services.
  • To generate process analysis, SOPs, policy documentation, presentations, deployment materials, and other outputs requested by users.
  • To respond to inquiries, schedule demos, provide support, manage accounts, and communicate product or service updates.
  • To monitor platform reliability, prevent abuse, troubleshoot issues, enforce access controls, and comply with legal obligations.

Enterprise Process Data

  • Customer process data remains the responsibility of the organization that submits it to ESSAM.
  • Users should not upload regulated, confidential, personal, or sensitive information unless they are authorized to do so and their organization has approved that use.
  • ESSAM may process submitted content to deliver requested platform functionality, support, security, and service improvement, subject to applicable customer agreements.

Sharing and Service Providers

  • We may share information with vendors and infrastructure providers that help operate hosting, analytics, communications, security, customer support, and payment workflows.
  • We may disclose information when required by law, legal process, security obligations, business transfers, or to protect the rights, safety, and integrity of ESSAM, customers, and users.
  • We do not sell personal information.

Retention and Security

  • We retain information for as long as needed to provide services, meet business and legal requirements, resolve disputes, and enforce agreements.
  • We use administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, or alteration.
  • No online service can guarantee absolute security, so customers should use appropriate internal controls when deciding what information to submit.

Your Choices

  • You may contact us to request access, correction, deletion, or restriction of personal information, subject to applicable law and customer agreements.
  • You may opt out of non-essential marketing communications by using the unsubscribe option or contacting us directly.
  • Enterprise users should also contact their organization administrator for requests involving workspace data or account access.

Policy Changes

We may update this policy as the platform, legal requirements, or business practices change. The updated version will be posted on this page with a revised date.